Customer Service Representative (CSR), Taguig

Key Responsibilities:
1. Respond to customer inquiries via Chat, Email, and Voice channels
2. Assist with account-related issues, payments, and in-game operations
3. Complete issue logging, categorization, and reporting in accordance with procedures
4. Accurately perform basic KYC / verification processes as required by the business
5. Track open cases and ensure timely resolution and closure
6. Deliver a polite, patient, and professional customer service experience
7. Adhere to SLA and QA standards in line with internal guidelines
8. Escalate customer complaints and abnormal cases to the Team Leader / Supervisor

Qualifications:
1. At least 1 year of customer service experience (BPO / E-commerce / Gaming preferred)
2. Good command of English communication skills
3. Willingness to work shifts, including weekends and public holidays
4. Good typing speed and clear communication skills
5. Strong customer-oriented mindset and ability to work under pressure