Customer Service Representative, Taguig

Description

Providing introductory information, such as a product manual explanation, to prospective and new customers.
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides

Highlights

Safety Tips

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