Customer Service Representative, Taguig

Description

Provide exceptional customer service and support to clients via phone, email, and chat.
Resolve customer inquiries and complaints promptly and effectively.
Maintain accurate records of customer interactions in the CRM system.
Collaborate with team members to improve customer satisfaction and service efficiency.
Assist with product knowledge and troubleshooting for customers.

Requirements

Educational Qualifications: Diploma in a relevant field or equivalent work experience.
Experience Level: 13 years of experience in customer service or related field.
Skills and Competencies: Excellent communication and interpersonal skills.
Skills and Competencies: Strong problem-solving abilities and attention to detail.
Qualities and Traits: Patient, empathetic, and adaptable to changing situations.
Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks.

Highlights

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