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After-Sales Maintenance Scheduler, Taguig

14.5271 121.075
Taguig, Philippines
Posted: a week ago
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Description

Manages and coordinates scheduled maintenance, ensuring timely reminders are sent to customers, and that all necessary parts and preparations are available for scheduled services.
RESPONSIBILITIES
Arrange list of customers to be reminded who are due for service after 7 days using companys information system.
Arrange list of new customers due for first service using the new sales list of last week from the delivery section of new car sales showroom.
Refer to history file & confirm vehicle details.
Remind the customer about periodic maintenance of his vehicle; promote any comprehensive offer and arrange appointment with the customer.
Estimate the due service manually if the mileage is different than the estimated mileage from the system, insert the follow up card in the estimated day slot in the visual control board to recall the first call
Invite customers for appointment when the vehicle is due for service, create appointment sheet, fill the magnetic chip and keep them at the proper place on the control board
Confirm the appointment one day before (Second call) arrange new appointment if customer cancels the appointment.
Report to supervisor any irregularity and the list of customers to whom we cannot successfully contact even after three trials update any incorrect customers data promptly on daily basis
REQUIREMENTS
Graduate of a business course or any equivalent
With at least a year or two years work experience gained from reputable companies or automotive industry
Good communication and interpersonal skills
Proficient in using MS Office. Knowledgeable in SAP
Willing to work in BGC Taguig

Highlights

Company name

Lexus Manila Inc.
Job position

After-Sales Maintenance Scheduler

Ad ID:

8756506779
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