Customer Service Representative, Taguig

Description

Assist customers with inquiries and issue resolution in a timely manner.
Guide customers through product selection and services offered.
Document customer interactions and feedback to improve service quality.
Utilize CRM software, such as Salesforce, to track interactions and manage customer information.
Maintain a high level of professionalism and a strong work ethic in all communications.
Day shift account
Non-voice (Blended)
Open for Virtual and Onsite process
Premium Australian Account

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 02 years
Skills and Competencies: Proficient in English, Customer Service orientation, Problem-solving skills, Familiarity with Salesforce, Strong work ethic
Qualities and Traits: Excellent communication skills, Empathy, Adaptability, Team player
Responsibilities and Duties: Provide accurate information about products and services, Follow up on customer interactions, Address customer complaints and escalate when necessary

Highlights

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