Customer Service Representative | TSR, Taguig

Description

Provide exceptional technical support to customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to products and services.
Develop and maintain strong customer relationships for effective after-sales support.
Document issues and resolutions accurately for future reference and quality assurance.
Assist in the training of new team members on technical support procedures.

Must Have:

Educational Qualifications: Bachelors degree in a relevant field is preferred.
Experience Level: 02 years of experience in technical support or a related field.
Skills and Competencies: Proficient in English, with excellent written and verbal communication skills.
Skills and Competencies: Strong technical aptitude to understand and diagnose customer issues.
Qualities and Traits: Customer-focused with excellent problem-solving abilities.
Responsibilities and Duties: Ability to work well under pressure in a fast-paced environment.
Working Conditions: Availability to work flexible hours, including evenings and weekends as needed.

Highlights

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