NOC Engineer, Taguig

1. Monitoring & Operations (Core Responsibility)

Provide 24/7 monitoring support for production systems and monitoring dashboards, including platforms such as Zabbix, Prometheus, Grafana, and Huawei Cloud Monitoring.

Continuously monitor key business metrics (QPS, error rate, response time, success rate) and infrastructure health indicators (CPU, memory, disk, and network usage).

Perform routine inspections of online systems, data center environments, and network connectivity.

Maintain shift logs and inspection reports according to operational standards.

2. Alert & Incident Handling

Respond immediately to alerts received via phone calls, SMS, Microsoft Teams, etc., and perform initial troubleshooting based on SOPs.

Identify alert severity levels and execute the corresponding response procedures.

Independently resolve common issues when possible, such as:

oRestarting services

oCleaning up disk space

oResource scaling

oTraffic switching

Escalate unresolved issues to L2 support or development teams following the escalation process, and track incidents until resolution.

Continuously optimize alert rules to reduce false positives, missed alerts, and alert storms.

3. Daily Operational Tasks

Handle operational requests through the ticketing system, including:

oAccount creation

oPermission requests

oResource allocation

oFirewall policy changes

oDomain and SSL certificate applications

Support deployment and release processes, including version releases, rollbacks, and configuration changes.

Assist SRE, DBA, network, and security teams with routine tasks such as:

oBackup verification

oSlow query checks

oVulnerability scan follow-ups

Maintain CMDB asset information to ensure accuracy of servers, IPs, applications, and ownership records.

4. Incident Response & Postmortem

Act as the first responder during incidents by coordinating communication channels, incident bridges, and status updates.

Participate in incident review and postmortem meetings.

Help document timelines and improve SOPs and knowledge base articles.

5. Documentation & Knowledge Management

Create and maintain operational manuals, emergency response plans, and SOP documentation.

Prepare weekly/monthly operational reports, including:

oTop alerts

oIncident counts

oResolution times

oOther operational metrics

Diploma or above in Computer Science, Communications, Networking, or related fields.

13 years of experience in Operations, NOC, or system monitoring roles (strong fresh graduates are also welcome).

Familiar with common Linux commands and able to independently perform:

oLog analysis

oProcess troubleshooting

oNetwork connectivity testing

oDisk and memory issue investigation

Basic understanding of TCP/IP, HTTP, DNS, and load balancing concepts.

Able to interpret outputs from tools such as ping, telnet, curl, and tcpdump.

Familiar with at least one monitoring platform:

oZabbix

oPrometheus + Grafana

oNagios

oAlibaba Cloud / Tencent Cloud Monitoring

Basic operational knowledge of common services and middleware:

oNginx

oTomcat

oRedis

oMySQL

(e.g., checking status, restarting services, reviewing logs)

Basic Shell scripting skills; able to read and make small modifications to scripts.

Strong sense of responsibility, attention to detail, and ability to work under pressure.

Willing to work rotating shifts, night shifts, and holiday coverage.

Good communication skills and ability to stay calm and organized during incidents.

Preferred Qualifications (Plus Points)

Knowledge of ITIL processes or related certifications.

Familiar with ITSM/ticketing systems such as:

oJira Service Management

oServiceNow

oONES

oIn-house ticketing systems

Experience with basic Docker/Kubernetes operations:

oChecking Pod status

oViewing logs

oRestarting services

Experience supporting large-scale systems (e-commerce, finance, gaming, live streaming, etc.).

Ability to write small automation tools using Python.

Relevant certifications such as:

oRHCSA

oHCIA

oHuawei/Cisco networking certifications

oCloud provider certifications