Customer Service Representative, Taguig

Description

MEDICAL BILLING CUSTOMER SUPPORT REPRESENTATIVEDescription

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services to enhance customer satisfaction.
Handle customer complaints and provide solutions effectively, ensuring a positive experience.
Maintain detailed records of customer interactions and feedback for quality assurance.
Collaborate with team members to improve customer service processes and share best practices.

Requirements

Educational Qualifications: High School Diploma or equivalent
Experience Level: 1-3 years of experience in customer service or related field
Skills and Competencies: Excellent communication skills, both verbal and written
Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset
Working Conditions: Ability to work in a fast-paced environment and handle multiple tasks
Responsibilities and Duties: Commitment to team collaboration and continuous learning
Candidate must have 1-2 years of BPO experience in international medical billing

Highlights

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