Customer Service Representative, Taguig

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

Regularly receive direction from supervisor and escalate questions and issues to more senior employees

Interact with team on basic information, plus internal or external customers

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

6+ months of experience in banking and financial services or equivalent is preferred but not required.

Successful completion of at least two years of college education in any field of study, at either the undergraduate or graduate level.