Team Leader - Customer Service Representative, Taguig
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Taguig, Philippines -
Posted: less than a month ago
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Were Hiring: CSR Team Lead
Job Details
Location: Taguig City
Shift: Night Shift
Work Setup: 100% Onsite
Contract Duration: 9 months
Qualifications
At least 3-5 years of proven experience in a supervisory or team lead role (BPO, RPO, or shared services preferred)
Strong leadership, coaching, and interpersonal skills
Good understanding of performance metrics and team management
Excellent communication and problem-solving abilities
Key Responsibilities
Lead, manage, and support a team of customer service representatives
Monitor daily performance and ensure team meets KPIs and service level targets
Provide coaching, feedback, and regular performance evaluations
Handle escalations and resolve complex customer concerns
Analyze performance data and implement improvement plans
Ensure adherence to company policies, processes, and quality standards
Coordinate with internal stakeholders to address operational issues
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Company nameRisewave Consulting Inc. -
Job positionTeam Leader - Customer Service Representative
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Team Leader - Customer Service Representative has been posted in the Taguig BPO & KPO category on Locanto.
Right now, this is the only ad posted in this category in Taguig.
Interested in more? Widen your search to view ads in nearby areas of Taguig. This includes BPO & KPO in Upper Bicutan, Pinagkaisahan and San Martin De Porres. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.
