Call Center Agent, Taguig

Description

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Assist customers with product information, service issues, and troubleshooting.
Document all interactions in the customer relationship management (CRM) system.
Identify and escalate complex issues to appropriate departments for resolution.
Ensure customer satisfaction through effective communication and problem-solving skills.

Requirements

Job Title: Call Center Agent
Job Function: Customer Service Representative
Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Qualities and Traits: Excellent verbal and written communication skills with a friendly demeanor.
Qualities and Traits: Strong interpersonal skills with a customer-focused mindset.
Qualities and Traits: Capable of working independently and as part of a team.
Working Conditions: Must be adaptable to a flexible work schedule, including evenings and weekends.

Highlights

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