Collections Assistant, Taguig

QUICK JOB DETAILS

• Job Type: Contract (12 months)
• Working Conditions / Setup Location: Hybrid setup (Taguig City office, 3 days/week).
• Hours: Fixed shift (Monday Friday) with occasional weekend coverage depending on month-end volume.

OVERALL DUTIES AND RESPONSIBILITIES

• Validate and review non-voice communications (e.g., SMS, email and IVRS) from third-party collections agencies to ensure compliance with approved guidelines, regulatory standard, and company policies.
• Generate and maintain daily operational and performance reports using Looker Studio.
• Assist in the preparation, completion and consolidation of required documents for small claims filing.
• Tracks status of agency/legal documents to ensure timely submission and processing.
• Support end-to-end documentation processes including form filing, printing and coordination for notarization of legal documents.
• Coordinate with internal teams and external agencies to address documentation requirements, clarifications and follow-ups.
• Perform other administrative and operational support tasks as may be assigned by the team.
• Demonstrate strong attention to detail in validating non-voice communications, ensuring accuracy and compliance with company and regulatory standards.
• Exhibits good understanding of collections processes, documentation requirements, and small claims procedures.
• Shows proficiency in using reporting tools such as Looker Studio for data extraction, monitoring, and analysis.
• Maintains high level of organization in handling, filing, and tracking documents to ensure completeness and easy retrieval.
• Communicates clearly and professionally with internal teams and external agencies for coordination and follow-ups.

QUALIFICATIONS

• At least a Bachelor's degree in any field
• Minimum of 2-3 years of experience in Collections or Customer Services