Customer Service Representative, Taguig

Customer Service Representative (CSR) Duties and Responsibilities:

• Handle customer inquiries via phone, chat, or email with professionalism and efficiency
• Resolve issues, complaints, and requests accurately on first contact whenever possible
• Provide clear information on products, services, and policies
• Document interactions and maintain accurate customer records
• Follow company procedures while meeting service and performance targets
• Escalate complex concerns when necessary
• Uphold a customer-focused approach to ensure satisfaction and retention