Social Engagement Associate (Non Voice CS), Taguig

what youll do

• Manage and respond to inquiries across social channels (Facebook, Instagram, TikTok, in-app), handling first-level customer and provider concerns
• Moderate and grow online communities by managing posts, enforcing guidelines, and creating daily engagement content
• Support provider community through updates, announcements, success stories, and issue escalation to relevant teams
• Track, log, and report social activity and sentiment trends, identifying recurring issues to improve products and operations

What were looking for

• 13 years of experience in social media, community management, or customer support via social channels. Open to Fresh graduate.
• Strong written communication skills in English and Filipino with a warm, on-brand tone
• Experience managing Facebook, Instagram, and TikTok interactions (comments, DMs, groups)
• Organized, empathetic, and quick to handle high message volumes, escalate issues, and engage communities effectively

What we offer

• Competitive pay with Day 1 HMO and strong focus on employee well-being
• Direct impact on brand experience as you shape customer and provider community engagement
• Learning and growth opportunities through hands-on exposure, mentorship, and workshops
• Clear career progression path from Social Engagement Associate to leadership roles in CS & Growth

Employment Type

• Full-time