Customer Service Representative (Non-Voice), Taguig

Job Description:

We are looking for a detail-oriented and customer-focused Non-Voice CSR to handle customer interactions across email, live chat, and social media platforms. The ideal candidate should be able to provide timely resolutions while maintaining high-quality service standards.

Key Responsibilities:

• Acknowledge and respond to customer inquiries via email, chat, and social media in a timely manner
• Resolve basic inquiries and handle assigned transactions efficiently
• Process policy change requests through OWB case creation and route to the appropriate Operations Business Unit
• Coordinate inquiries and investigation requests with the Operations team
• Escalate complaints to the Feedback Management Specialist when necessary
• Provide timely updates and feedback to customers regarding their concerns
• Meet daily and monthly productivity targets, ensuring required turnaround times are achieved
• Maintain accurate case records to support knowledge base development
• Assist in preparing administrative reports related to non-voice transactions

Qualifications:

• At least 1 year of experience as a Customer Service Representative (Non-Voice)
• College graduate
• Strong written communication skills
• Ability to handle multiple customer inquiries efficiently