Philippines

Customer Service Representative, Taguig

Customer Service Representative, Taguig
Description

Customer Service Representative (CSR) Job Description

Position Summary:

A Customer Service Representative assists customers by answering inquiries, resolving issues, and providing product or service information through phone calls, chat, email, or face-to-face communication. The main goal is to ensure customer satisfaction and maintain a positive company image.

Responsibilities

  • Answer customer inquiries professionally and efficiently.
  • Resolve customer complaints or escalate issues to the appropriate department.
  • Provide accurate information about products, services, or policies.
  • Process orders, forms, applications, refunds, and requests.
  • Maintain customer records and document interactions in the system.
  • Follow communication scripts, guidelines, and company procedures.
  • Ensure high levels of customer satisfaction through excellent service.
  • Meet performance metrics (AHT, quality score, attendance, etc.).
  • Handle both inbound and outbound calls (depending on the account).
  • Work with team members to meet daily and monthly goals.

Qualifications

  • Excellent verbal and written communication skills.
  • Active listening and problem-solving abilities.
  • Patience and empathy.
  • Ability to multitask and work under pressure.
  • Basic computer skills (typing, CRM tools, email systems).
  • Good comprehension skills.
  • Customer-oriented attitude.
  • At least HS/SHS graduate (for many BPOs).
  • With or without BPO experience.
  • Willing to work on-site or in shifting schedules.
  • Good communication skills (some jobs require excellent communication skills).
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More info about this ad

Customer Service Representative has been posted in the Taguig BPO & KPO category on Locanto.

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