Customer Service Representative, Taguig

Job Overview

We are looking for Customer Service Representatives who can deliver excellent support to clients during peak service periods. This role involves handling inquiries, providing accurate information, and ensuring a positive customer experience. Ideal candidates are detailoriented, professional, and comfortable working in a fastpaced environment.

Key Responsibilities

• Handle inbound calls, emails, or chat inquiries from customers regarding benefits, enrollment, account details, or service concerns.
• Provide clear, accurate, and timely information to customers while maintaining a high level of professionalism.
• Assist customers with troubleshooting issues, navigating systems, and completing required processes.
• Document all interactions accurately in the system and follow established workflows.
• Escalate complex issues to team leads or support teams when necessary.
• Meet performance metrics such as quality, attendance, and customer satisfaction.
• Participate in training sessions and coaching to stay updated on processes and service standards.

Qualifications

• At least a high school graduate; college level or graduate preferred.
• Minimum of 1 year customer service or call center experience is required
• Strong communication skills, both verbal and written.
• Ability to multitask, follow instructions, and work with minimal supervision.
• Comfortable using computers, navigating multiple systems, and typing efficiently.
• Willing to work onsite and follow shifting schedules, including weekends or holidays during peak season.

Preferred Skills

• Experience in benefits support, healthcare, or servicerelated industries.
• Strong problemsolving and active listening skills.
• Ability to remain calm and professional in challenging situations.

What We Offer

• Competitive compensation package
• Paid training
• Opportunities for retention after project completion
• Supportive team environment and career development opportunities

Work Setup: Full-time Onsite in Taguig City (Non-negotiable)

Work Schedule: Night Shift (8PM onwards)

Work Type: 9 months Project-based