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UC (Unified Communications) Support Engineer, Taguig

UC (Unified Communications) Support Engineer, Taguig
Description

Responsibilities:

  • Investigate and solve technical glitches across multiple components of the organizations communication ecosystem.
  • Manage and optimize MS Teams Telephony and Cisco IPT environments.
  • Support Direct Routing configurations and maintain SBC (Session Border Controller) health.
  • Monitor and troubleshoot end-to-end call flows, transfers, and connectivity issues.
  • Provide technical oversight for Microsoft Teams Rooms (MTR) and legacy systems like Skype for Business (SfB).


Qualifications:

  • Deep experience with Microsoft Teams Infrastructure, Direct Routing, and MTR.
  • Hands-on experience with Sonus (Ribbon) and Cisco SBCs.
  • Strong knowledge of legacy Cisco Voice, Webex Calling, and Webex Contact Center (WxCC).
  • Solid understanding of Enterprise IP Telephony, SIP signaling, and complex call routing logic. 


Must Have: 

  • Proven track record in a high-pressure application support or UC engineering role.
  • Expertise in Sonus & Cisco SBC configuration and troubleshooting.
  • Experience with WxCC (Webex Contact Center) implementation or support.


Highlights
  • Company name
    Xurpas
  • Job position
    UC (Unified Communications) Support Engineer
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