Service Center Manager, Taguig

Key Responsibilities:

Take the lead in establishing and managing our service center, ensuring high-quality technical support and customer satisfaction.

Act as the primary liaison between suppliers and retail stores to ensure seamless distribution and service delivery.

Utilize sound business judgment to manage a variety of personnel and drive results in a fast-paced environment.

Handle professional business correspondence, deliver presentations, and represent the company to stakeholders.

Manage sensitive information with the highest level of professionalism and integrity.

Qualifications:

Bachelors degree preferred, or 5+ years of relevant Contact Center Management experience.

At least 2 years of experience in distribution, consignment, or retail service (Electronics/Appliance industry experience is a must).

Proven ability to manage diverse teams, handle public speaking, and make critical business decisions.

Highly proficient with computer applications and able to adapt to mobile/on-the-go workspace needs.

Excellent verbal and written skills, with the ability to draft formal business letters and emails.