B2B Customer Success Manager, Taguig

Company Profile: A digital transformation company that offers a broad range of services, including customer support, technical assistance, back-office functions, and IT solutions.

Position: B2B Customer Success Manager | Business Client Success Manager

Industry: BPO Company

Location: Taguig City

Schedule: Hybrid (2 days WFH; 3 days Onsite)

Work Setup: Mondays - Fridayx (Weekends off)

Salary: Php 45,000 gross + Php 5,000 Incentives

Benefits:

Sign-on Bonus of 60k - 100K

HMO

Life Insurance

Job Requirements

Bachelor's Degree related to Business Administration, Marketing, IT, Computer Science, Electonics Communication Engineer

1 - 2 years of Account Management experience and B2B experience.

Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set

Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audiences

Job Responsibilities

Build and maintain strong relationships with business (B2B) clients

Ensure customer satisfaction and long-term client retention

Act as the main point of contact for client concerns and inquiries

Monitor client accounts and provide solutions to improve their experience

Identify opportunities for upselling and account growth

Recruitment Process: Online Process Until Job Offer!