Korean Bilingual - Customer Service Representative, Taguig

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Were hiring for our Korean Bilingual Customer Service Representative role. More details shared below:   

Walk-in Application:  

• 19F Cyberscape Alpha, Ortigas, Pasig City (Recruitment Hub) 
• 4F Cyberpark Tower 1, Araneta, Quezon City (Recruitment Hub)
• Monday to Friday | 11:00 AM 6:00 PM 

Main Duties and Responsibilities

• Professionally handles high volume inbound calls to quickly identify and resolve customer issues
• Presents new products and services
• Enhance customer experience and satisfaction
• Demonstrate ability to gauge customer response
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, and educate customer
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and generating reports as required

What We Offer: 

• HMO from Day 1 + free dependent upon regularization 
• Paid Training 
• Complete work equipment provided 
• Annual performance incentive 
• Life Insurance from Day 1 
• Leave Credits convertible into cash 
• Free-of-charge pre-employment medical exam 
• A supportive and fun working environment 
• Work with an award-winning, people-first company 

Qualifications: 

• Korean Bilingual speaking Agents (Preferably Filipino Native) 
• Must be fluent in both English and Korean 
• Open to College Graduates 
• Undergraduates or SHS/HS graduates (old curriculum) must have at least 6 months of BPO experience 
• Strong verbal and written communication skills 
• Amenable to working on shifting schedules 
• Willing to work in a Hybrid Set Up 
• Preferably based in Metro Manila 
• Must have an active Viber account 

Terms and conditions apply