Customer Service Representative, Taguig

Description

Respond to customer inquiries and provide assistance via phone, email, or chat.
Maintain a high level of professionalism and empathy when addressing customer complaints.
Document customer interactions accurately in the system for future reference.
Identify and escalate complex issues to senior staff when necessary.
Contribute to team goals by meeting personal call handling and customer satisfaction targets.

Requirements

Educational Qualifications: High School diploma or equivalent
Experience Level: Entry-level (02 years)
Skills and Competencies: Proficient in English language, strong customer service skills, effective people skills, and strong work ethic
Responsibilities and Duties: Ability to handle customer calls in a calm and friendly manner
Qualities and Traits: Excellent communication skills and a positive attitude
Working Conditions: Fast-paced call center environment

Highlights

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