Sales Transformation Consultant – Salesforce, Taguig

Qualifications:

• At least 5 years experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)
• Salesforce Certification is good to have
• Must have worked on Proposals and contributed to business development work
• Must have managed large teams and support the growth of new offering and capability
• Strong oral and written communication skills, including presentation skills
• Has an inquisitive nature with a strong desire to learn
• At least delivered 3-5 CRM transformation program
• Leverage expertise in designing key tools: Apply years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation
• Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.)

Key Responsibilities:

• Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc)
• Deploy understanding of detailed SFDC configuration: Use customization and SFDC architecture & landscape
• Use prior experience with Salesforce lightning configuration: Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.
• Work with the client and implementation team: for conduct design sessions, require gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
• Be a member and/or lead the project delivery workstream across phases
• Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant