Operations Supervisor (BPO), Taguig

Job Title: Operations Supervisor (BPO)

Work Setup: Onsite Silver City

Shift: Graveyard Shift

Headcount: 16

Job Overview

We are looking for an experienced Operations Supervisor to lead and manage a team in a fast-paced BPO environment. The ideal candidate will be responsible for driving team performance, ensuring service quality, and meeting operational goals while supporting international markets.

Key Responsibilities

• Supervise and manage day-to-day operations of assigned teams
• Monitor team performance and ensure KPIs and service level targets are met
• Provide coaching, feedback, and development support to team members
• Handle escalations and ensure timely issue resolution
• Coordinate with internal stakeholders to ensure smooth operations
• Maintain compliance with company policies and operational standards

Qualifications

• At least 2 years of supervisory experience in a BPO environment
• Strong leadership, communication, and problem-solving skills
• Willing to work onsite at TP Silver City
• Amenable to graveyard shift
• Open to supporting US, Canada, Australia, or UK markets
• Able to start immediately is highly preferred
• Note: Former employees of Teleperformance are not eligible for rehire