Quality Auditing Analyst, Taguig

Description

Conduct regular quality audits on customer service interactions to ensure compliance with company standards.
Analyze and document findings from quality audits, presenting insights to the management team.
Provide constructive feedback to team members based on audit results.
Collaborate with the training department to develop quality improvement programs.
Identify trends and areas for improvement through root cause analysis.

Requirements

Educational Qualifications: Bachelors degree in a relevant field.
Experience Level: 13 years in quality auditing or quality analyst.
Skills and Competencies: Strong knowledge of quality analysis in customer service environments.
Skills and Competencies: Excellent communication and interpersonal skills.
Qualities and Traits: Detail-oriented with strong analytical abilities.
Responsibilities and Duties: Ability to work collaboratively in a team environment.

Highlights

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