Fraud Supervisor, Taguig

RESPONSIBILITIES:

Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.

conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.

Provides resolutions to caller problems and issues including researching and exploring alternative solutions.

Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.

Navigates through a computerized data entry system or other relevant applications.

Manage documentation of all call information according to standard operating procedures.

Undertakes all compliance and regulatory training in line with company requirements.

Accountable to keep up with process related learnings/training and meet performance standards set by the business.

OTHERS:

Project Shift Schedule: Morning shift

Project Rest Day: Weekend

Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS:

Fraud profile

With at least 3 to 5 years of relevant experience

QA experience is not required - project will upskill internally

With at least 1 year supervisory experience