CSR – Collections (Banking/Financial Account), Taguig

Description

Manage inbound and outbound calls related to collections for banking and financial accounts.
Resolve customer inquiries and issues regarding their accounts in a professional manner.
Negotiate payment arrangements and follow up on owed balances.
Monitor account status and maintain accurate records of customer interactions.
Ensure compliance with regulations and company policies in all collection activities.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 1-3 years of experience in customer service or collections.
Skills and Competencies: Strong communication and interpersonal skills.
Qualities and Traits: Detail-oriented, self-motivated, and resilient under pressure.
Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
Working Conditions: Call center environment with flexible hours as needed.

Highlights

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