Patient Care Coordinator, Taguig

Description

Handle inbound and/or outbound calls from patients, providers, and insurance companies

Assist patients with appointment scheduling, follow-ups, and general healthcare inquiries

Verify patient information, insurance details, and eligibility

Provide accurate information about services, coverage, and procedures

Document all interactions clearly in the system

Ensure patient confidentiality and follow HIPAA/healthcare compliance standards

Resolve concerns professionally and escalate complex cases when needed

Deliver excellent customer service and maintain quality performance metrics

STRICTLY ONSITE!!!