Customer Service Agent, Taguig

Description

Handle customer inquiries and provide effective solutions to enhance customer satisfaction.
Manage customer accounts and ensure that account information is up to date.
Resolve customer complaints through active listening and problem-solving techniques.
Collaborate with other departments to improve overall service quality.
Maintain and update customer records in the company database.

Requirements

Educational Qualifications: Bachelors degree in a relevant field.
Experience Level: 13 years of experience in customer service.
Skills and Competencies: Strong customer service and interpersonal skills.
Skills and Competencies: Effective problem-solving capabilities.
Skills and Competencies: Experience in account management.
Qualities and Traits: Ability to work collaboratively in a team environment.
Qualities and Traits: Excellent verbal and written communication skills.

Highlights

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