Admission Manager, Taguig

To oversee and enhance the entire admissions process, ensuring exceptional service to prospective and current families while driving alignment with the organizations mission, vision, and standards. The role involves team leadership, process optimization, collaboration across departments, and data-driven decision-making to attract, enroll, and retain students effectively.

Leadership and Team Management.

• Manage all stages of the admissions process, from inquiry to enrollment, ensuring high-quality service.
• Champion and drive proper use, training, and improvement of all related tools, systems, and channels (helpdesk, CRM, VoIP, etc).
• Ensure the team possesses thorough knowledge of the organization's programs and services.

Growth of New Enrollees and Retention

• Develop and execute strategies to meet or exceed enrollment targets
• Analyze enrollment trends and metrics to make data-driven decisions.
• Contribute to the development of programs or services that attract new families.
• Support initiatives that enhance student retention.

Quality Assurance and Compliance

• Monitor compliance with SLAs, SOPs, and relevant policies while driving the effective use of tools and systems.
• Assist operations on feedback monitoring as well as tracking, documenting, and reporting quality levels

Workflow Optimization

• Identify and implement enhancements in customer touchpoints that improve efficiency and customer satisfaction
• Optimize workflows and introduce innovative strategies toCreate, review, and update SOPs, policies, and templates as needed

Collaboration with Other Departments and Stakeholders

• Partner with the Billing team to ensure that families receive accurate information about program fees, payment options, installment plans, etc which helps create a positive admissions experience and facilitates smooth enrollment.
• Work closely with the records team to ensure that student data aligns with accreditation standards for record-keeping and reporting.
• Collaborate regularly with the records team to stay updated on policy changes, system improvements, or any new documentation requirements that may impact the admissions process.
• Support Program Managers to establish and refine admissions criteria and processes that meet the academic standards of each program.
• Collaborate with IT team/developers to ensure that the systems and technologies used in the admissions process function smoothly and conveniently for both internal and external stakeholders.
• Acts as the point person for hub based admissions team

Change Management

• Effectively disseminate information regarding change initiatives to the team, relevant stakeholders, and parents to ensure shared understanding and support.
• Provide team members with the necessary knowledge, skills, and tools to successfully adopt the change.
• Lead and support the team through organizational and process changes

Escalations and Problem resolution

• Address escalations and create actionable steps to resolve concerns in a timely manner.
• Analyze and investigate service quality issues to ensure closure or resolution in accordance with company guidelines and SOPs
• Address challenges or barriers in the admissions pipeline with a proactive and resourceful approach to ensure seamless enrollment.
• Other tasks to support initiatives and priorities of the Admissions team