RCM Lead, Taguig

Position: Director of Client Operations

Reports To: Regional Director of Client Operations

Position Overview:

The Director of Client Operations oversees client success and operational excellence across the Revenue Cycle Management (RCM) department. This role leads a team of Client Operations Managers to maximize service collectability, drive reimbursement strategies, ensure compliance, and maintain high client satisfaction. The Director is responsible for strategic leadership, operational oversight, and fostering a high-performing team culture.

Key Responsibilities:

• Lead region-wide RCM initiatives from ideation to execution, including planning, resource allocation, and outcomes tracking.
• Ensure revenue cycle operations meet quality standards and organizational objectives.
• Analyze revenue performance, provide actionable insights, and improve KPIs such as collections, A/R aging, DSO, and quality metrics.
• Oversee accurate and timely billing, payment posting, and collection activities for all surgical center accounts.
• Serve as the primary liaison with facility clients and Regional Managed Care departments.
• Coordinate internal and external audits related to revenue cycle functions.
• Maintain and monitor AR, cash/net revenue, credit balances, and financial goals.
• Drive continuous improvement in revenue cycle operations and implement key strategies through the leadership team.
• Communicate trends, issues, resolutions, and opportunities to clients proactively.
• Develop expertise in client specifics, regional payer trends, and regulatory requirements.
• Ensure compliance with state and federal laws, including Medicare regulations.
• Mentor, train, and empower Client Operations Managers to enhance team performance and client satisfaction.
• Serve as interim revenue cycle leader for centers as needed.
• Perform other duties as assigned.

Requirements:

• Minimum 5 years of RCM management experience, preferably in a multi-specialty group, Ambulatory Surgical Center, or outpatient hospital.
• Strong leadership and management skills with the ability to implement organizational strategies.
• In-depth knowledge of revenue cycle processes, health insurance, and government programs.
• Proven analytical skills and ability to develop systems for financial control.
• Excellent written and verbal communication skills.
• Strong project management and operational implementation experience.
• Advanced proficiency in Microsoft Office, including Excel for reports and data analysis.
• Technologically adept, with experience collaborating with IT to automate revenue cycle processes.
• High School Diploma or equivalent (Bachelors degree preferred).