Service Desk Academy Trainer, Taguig

Position: Service Desk Academy Trainer

Location: Taguig City & Ortigas (100% onsite)

Salary: PHP 35,000

Schedule: Shifting (24/7 support)

Headcount: 1

Non-Negotiables:

• Experience in Service Desk / IT support training
• Strong communication & presentation skills
• Ability to deliver technical training to diverse audiences

Key Responsibilities:

• Conduct onboarding and training for Service Desk staff
• Develop and maintain training materials
• Assess training effectiveness and provide feedback
• Collaborate with managers to identify skill gaps

Skills/Qualifications:

• Excellent facilitation & coaching skills
• Knowledge of ITIL / Service Desk processes
• Strong organizational and documentation skills