Customer Service Representative, Taguig
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Taguig, Philippines -
Posted: less than a month ago
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WAVE 1:
Call Center Representative - Voice & Non-Voice (Chat & Email Support)
We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systemsno phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.
- Location: Bridgetowne / Pasig
- Employment Type: Full-time | Onsite
- Schedule: Shifting Schedule
Key Responsibilities
- Respond to customer inquiries via calls, chat, email, and messaging platforms.
- Provide accurate information regarding products/services.
- Resolve customer concerns and escalate issues when necessary.
- Process requests such as account updates, order tracking, and troubleshooting.
- Meet performance metrics including response time, accuracy, and customer satisfaction.
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Company nameCrescendo Staffing and Business Consulting Inc. -
Job positionCustomer Service Representative
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Customer Service Representative has been posted in the Taguig BPO & KPO category on Locanto.
Right now, this is the only ad posted in this category in Taguig.
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