Non-Voice Customer Service Representative, Taguig

Responsibilities

• Monitoring of Tiktok Shop Center
• Reports to the Operations Supervisor with all progress, keeping them updated on the progress of the staff and the completion of sales targets
• Assisting and answering queries of clients and/or customers
• Develop and maintain customer relations and key accounts
• Send reports on sales activity, accounts status and possible issues

Qualifications:

• Experience in any form of sales, E-commerce, importation, logistics or BPO is a huge factor
• Fluent in English (conversational level)
• Experience in any sales generating industry (especially BPO) is preferred
• Cold Calling experience is a huge plus
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
• Familiar with Microsoft Excel functions
• Experience in lead generation or head hunting of clients is preferred
• Willing to work onsite in BGC, Taguig City