Spanish Customer Service | Salary is Negotiable (Undergradua …, Taguig

COMPANY PROFILE: This is the largest Company. They are one of the worlds largest IT and business consulting firms that sustain profitable growthdelivering a wide range of benefits for your company and clients, and consultants.

Position: Spanish Customer Service

Company Industry: IT/BPO Company

Work Location: BGC, Taguig City

Salary: Negotiable

Work Schedule: Nightshift

Work Set-up: Onsite

BENEFITS:

• Government Mandated Benefits
• Sick Leave
• Vacation Leave
• Quarterly performance bonus
• 24 Leaves Annually
• Outstanding career development opportunities
• HMO for Employee and 2 Dependents (On Day 1)
• Other benefits will be discussed during the job offer

JOB REQUIREMENTS:

• Filipino can speak, read, and write Spanish language
• With 1 year experience in a Spanish Customer Service Representative role
• Excellent verbal and written communication skills in both English and Spanish
• Willing to work on-site in BGC, Taguig

JOB RESPONSIBILITIES:

• Handle and resolve support requests from end-users via phone and email
• Accurately document all support interactions and activities
• Recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure smooth service delivery

RECRUITMENT PROCESS:

• Resume Screening
• Initial Interview
• Language Interview
• Technical Interview
• Hiring Managers Interview
• Job Offer