Customer Service Representative (mid shift - UK), Taguig

Why Join Us?

Be part of a team that delivers best-in-class customer service and ensures smooth mortgage servicing! If youre detail-oriented, proactive, and thrive in a fast-paced environment, this role is for you.

Key Responsibilities

• Retain customers by offering suitable product transfers
• Manage Product Transfer cases from eligibility checks to completion
• Handle customer queries via email, calls, and letters
• Oversee mortgage servicing processes and ensure compliance
• Coordinate with brokers, solicitors, and third parties for account-related issues
• Maintain accurate records of transactions and communications
• Prepare reports and assist in team projects
• Ensure data integrity and GDPR compliance
• Perform tasks such as:
• Sending rate quotes to brokers/customers
• Inputting Product Transfer rates
• Following up on missed payments and alerts
• Assisting with loan payoff processing

What Were Looking For

• Strong verbal and written communication skills
• Excellent attention to detail and analytical ability
• Positive attitude and customer-focused mindset
• Previous experience in mortgages or loans preferred
• Background in customer service is essential
• Ability to multi-task, plan, and work under pressure
• Proficient in Microsoft Word, Excel, and email systems

Why Join ColCap?

Industry Leader

Be part of a trusted non-bank lender with a loan portfolio exceeding $17 Billion and a strong presence in the Australian mortgage market.

Career Growth

Unlock opportunities to learn and advance within a dynamic, expanding organization.

Work-Life Balance

Enjoy day shifts and fixed weekends off for a healthy work-life harmony.

Comprehensive Benefits

HMO coverage with 2 free dependents upon regularization

Paid Vacation Leave (extra credits starting your 2nd year)

Sick Leave Credits

Meal Allowance

Bereavement Leave

Birthday Leave

Employee-Centric Culture

Annual Performance Reviews to recognize your contributions

Monthly Employee Engagement Activities for a fun and collaborative workplace

Employee Recognition Awards

Community Service Programs

Training Programs

Leadership Programs

Cultural Trainings

Stability & Innovation

Join a company backed by strong funding lines and a proven track record in mortgage lending and securities.