Customer Service Representative, Taguig

Description

Provide exceptional customer service to clients and resolve their inquiries efficiently.
Manage customer accounts and ensure satisfaction by actively listening and addressing concerns.
Utilize Salesforce to track interactions and maintain customer records.
Collaborate with sales teams to identify opportunities for upselling and account growth.
Assist in the development of digital marketing strategies to enhance customer engagement.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 0-2 years in customer service or related roles.
Skills and Competencies: Strong English language proficiency and customer service skills.
Skills and Competencies: Proficient in account management and basic financial literacy.
Skills and Competencies: Excellent problem-solving capabilities and people skills.
Skills and Competencies: Experience with digital marketing and sales techniques.

Highlights

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