SENIOR TRAINER ( BFSI), Taguig

Description / Requirements
Job title: Trainer/Senior Trainer Credit Card Operations
LOB: Banking, Financial Services, and Insurance (BFSI)
Account: Financial/ Credit Card
Location: On-site in Taguig
Work Timing: Shifting
Salary: 33,000 - 38,000 basic / 2,000 allowance
Target start date: Immediately/Asap


The Senior Trainer BFSI is responsible for designing and delivering training programs for banking, financial services, and insurance processes. The role focuses on onboarding, upskilling, and continuous learning to ensure agents meet quality, compliance, and performance standards. Key responsibilities include conducting process and product training, evaluating training effectiveness, coaching agents, and collaborating with operations and quality teams to improve overall performance.

REQUIREMENTS:

Bachelors degree or equivalent experience is required (Undergraduates are welcome to apply)
At least 2 years of relevant experience as a Trainer in a BPO setting
35 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledge.
Bachelors degree or equivalent experience is required
Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules
Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS.
Strong analytical judgment in fraud/dispute/collections scenarios
High accuracy and attention to detail
Exceptional communication and facilitation skills
Ability to manage diverse and complex training requirements
Ethical judgment and regulatory discipline