Senior Trainer - BFSI, Taguig

We are seeking an experienced Senior Trainer (BFSI) to design and deliver impactful training programs across Banking, Financial Services, and Insurance. The role involves onboarding and upskilling teams, driving performance through product, process, compliance, and soft-skills training, and continuously improving training effectiveness through assessments and coaching.

Description / Requirements

Job title: Trainer/Senior Trainer Credit Card Operations

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 33,000 - 38,000 basic / 2,000 allowance

Target start date: Immediately/Asap

REQUIREMENTS:

Bachelors degree or equivalent experience is required

At least 2 years of relevant experience as a Trainer in a BPO setting

35 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledged

Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules

Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS.

Strong analytical judgment in fraud/dispute/collections scenarios

High accuracy and attention to detail

Exceptional communication and facilitation skills

Ability to manage diverse and complex training requirements

Ethical judgment and regulatory discipline

Adaptability in a fast-paced credit operations environment

Willing to work on-site and shift schedule in Taguig