Customer Service Representative, Taguig

Description

Key Responsibilities:

Provide prompt and courteous assistance to customers regarding products, services, orders, or account information.
Handle inbound and/or outbound calls, emails, or chat support as required by the business.
Identify customer needs and offer appropriate solutions or alternatives.
Resolve concerns, complaints, or service issues in a timely and efficient manner.
Document customer interactions, transactions, and resolutions accurately in the system.
Follow communication scripts and company policies when necessary.
Escalate complex issues to supervisors or specialized teams for further support.
Maintain a high level of product/service knowledge to deliver accurate information.
Meet performance goals such as quality, productivity, customer satisfaction, and attendance.
Contribute to a positive team environment and support process improvements.

Highlights

Safety Tips

Be careful with commission-based ’work-from-home’ positions that offer an unrealistically high income.