Customer Service Representative, Taguig

WERE HIRING! | Travel Account

Location: Taguig BGC

Address: 12th Floor, Philplans Corporate Center, Fort Bonifacio, Taguig City

Work Arrangement: Onsite

Application Process: Onsite

Start Date: November Class

Educational Attainment: High School Graduate or Higher

Requirements:

• With 12 Months BPO Experience
• Good Communication Skills (English)
• Amenable to work onsite
• Willing to work on shifting schedules, weekends, and holidays
• Can handle customer inquiries in a professional and courteous manner
• Strong problem-solving and multitasking abilities

Responsibilities:

• Assist customers with travel-related inquiries such as flight bookings, hotel accommodations, and itinerary changes
• Provide accurate information on travel policies, schedules, and pricing
• Handle billing concerns, refunds, and travel modifications professionally
• Ensure excellent customer experience through effective communication and problem-solving
• Maintain and update customer records in the database
• Meet performance metrics including quality, attendance, and customer satisfaction
• Stay updated with the latest travel trends, policies, and airline guidelines

Salary Package: Up to 32,000 + 50,000 Retention Bonus + Night Differential + Performance Incentives

Perks and Benefits:

• HMO (Health Card) upon regularization
• Paid Training
• Performance Incentives and Monthly Bonuses
• Career Growth Opportunities
• Government-Mandated Benefits (SSS, PhilHealth, Pag-IBIG)
• Fun and Supportive Work Environment

Remarks:

Looking for a fresh start or a career upgrade? Join one of the top Travel Accounts in Taguig BGC! Limited slots for the November class apply now and start your journey with us!