Mandarin Pharmaceutical Helpdesk, Taguig

COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market.

Position: Mandarin Pharmaceutical Help Desk

Company Industry: Americas Leading Brand for Trusted Medicine and Medical Devices

Work Location: BGC, Taguig City

Work Schedule: Dayshift Schedule

Salary: Php 70,000 - Php 80,000 (High Base Salary + Language Allowances)

Work Set-up: Hybrid Set-Up (3 days work at home and 2 days work on-site or vice versa)

REQUIREMENTS OF THE JOB:

• Filipino or Filipino-Chinese who can speak conversational Mandarin.
• Basic to Conversational in the English Language.
• Highly preferred Fresh Graduates, and No Experience is required
• A graduate of a Bachelors Degree in any Life Science or Healthcare-related Course (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.) is a big plus.
• Having a Mandarin Pharmaceutical Help Desk is a big advantage, but no experience is welcome to apply as the training is provided for those willing to undergo training.

RESPONSIBILITIES OF JOB APPLICATION:

• Answer basic Calls and Email inquiries from Chinese Medical Professionals.
• Answer concerns like Usage instructions, Expiration dates, and dosages
• Guide partners on the proper usage of medicine and devices
• Provide the possible side effects of the medicines
• Forward issues to higher support if considered escalations
• Assist Mandarin patients with questions with accurate responses.

RECRUITMENT PROCESS: (ALL ONLINE PROCESS)

• Paper Screening
• Assessment Schedule
• Initial interview
• Final Interview
• Job offer

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