Bahasa Indo Quality Auditing Analyst, Taguig

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position: Bahasa Indo Quality Auditing Analyst

Industry: IT/BPO Company

Salary: Php 80,000 - Php 85,000 Monthly

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

BENEFITS:

13th month pay

Leave Credits

Government Mandated Benefits

Competitive language premium

Requirements:

Open for Indonesian nationals can speak in English fluently

With at least a year quality assurance role (BPO-related experience is highly preferred but not required)

Experience in customer service is a plus

Willing to work in BGC, Taguig and shifting schedule

Can start as soon as possible

Responsibilities:

Identify strengths and skills that needs to be improved (process and communication)

Ensure that quality calls and performance metrics are met

Participate in call calibrations and meetings

Prepare, review and present the quality analyst result of the agent

Provide feedback for improvements

Monitor the performance of team members

Recruitment Process: (ONLINE RECRUITMENT)

Initial - Phone interview

Language Assessment

Final Interview with Quality Manager

Job Offer