Customer Service Representative (BPO), Taguig
Customer Service Representative (BPO), Taguig
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Taguig, Philippines -
Posted: less than a month ago
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Description
Job Requirements
- HS Graduate or SHS Graduate
- with or without experience
- strong communication skills
- Answer incoming calls, emails, or chats from customers in a professional and courteous manner.
- Resolve customer queries, complaints, and requests efficiently and accurately.
- Provide product/service information and help customers troubleshoot issues.
- Document all customer interactions in CRM or internal systems.
- Escalate unresolved issues to the appropriate departments or team leads.
- Meet or exceed performance metrics such as AHT (Average Handling Time), CSAT (Customer Satisfaction), FCR (First Call Resolution), and attendance.
- Follow company policies and procedures, especially regarding data security and customer privacy.
Highlights
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Company nameSynlink Recruitment Outsourcing Co. Inc. -
Job positionCustomer Service Representative (BPO)
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Customer Service Representative (BPO) has been posted in the Taguig BPO & KPO category on Locanto.
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