Team Leader (BPO), Taguig
Team Leader (BPO), Taguig
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Taguig, Philippines -
Posted: less than a month ago
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Description
Job Requirements
- College Undergraduate or College Graduate
- with at least 3-5 years experience in BPO
- 2 years as TL/Supervisor
- Supervise daily operations of a team handling customer service, technical support, or back-office functions.
- Monitor performance metrics
- Coach, mentor, and provide regular feedback to team members to drive continuous improvement.
- Conduct regular team huddles, one-on-ones, and performance reviews.
- Handle escalated customer issues or complaints and ensure timely resolution.
- Ensure compliance with company policies, quality standards, and client expectations.
- Generate and analyze reports to identify trends, areas for improvement, and team performance insights.
- Collaborate with QA, Workforce, and Training teams to align goals and optimize operations.
Highlights
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Company nameSynlink Recruitment Outsourcing Co. Inc. -
Job positionTeam Leader (BPO)
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Team Leader (BPO) has been posted in the Taguig BPO & KPO category on Locanto.
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