Customer Service Team Lead (Online Interviews), Taguig

Client Profile: This company is one of the leading IT companies that is providing IT Consultancy and data analysis. They have been in the industry for almost 58 years

Position: CSR Team Lead

Company Industry: IT Company

Location: Taguig/Pasay City

Salary Offer: Php45,000-Php50,000

Work Schedule: Shifting Schedule

Work Set Up: Onsite

Benefits:

• Government Mandated Benefits
• Sick Leave Credits
• Vacation Leave Credits
• 13th Month Pay
• HMO

Requirements:

• Bachelors Degree holder
• With at least 5-7 years customer service experience
• With at least 2-3 years team lead experience is an advantage
• Amenable to work either in Pasay or Taguig
• Can start as soon as possible

Responsibilities:

• Lead and support your team to achieve high performance and deliver results efficiently.
• Foster a collaborative and motivating work environment by setting clear objectives and helping each team member perform at their best.
• Serve as a link between your team and senior management, ensuring effective communication and timely completion of tasks.
• Take an active role in identifying issues, resolving conflicts, and promoting continuous growth and development within the team.
• Compile and present data-driven reports from various sources in a clear and organized manner using Excel.
• Other task may be assigned by immediate superior

Recruitment Process: (Online)

• Initial Interview
• Second Interview
• Final Interview
• Job Offer

Look for Ms. Yanna