Customer Service Representative, Taguig

To Support Internal and External Customer

• Provide quotation and address inquiries (availability, price, Lead Time, etc.) from customers.
• Receive, process, and expedite parts orders.
• Communicate with customer the needed purchase order or down payment and full payment prior to ordering or delivery.
• Provide regular update on customer orders status.
• Process and coordinate releasing (including invoicing) of received orders for delivery to site or customer delivery address.
• Process replenishment order from project sites other than OceanaGold in Didipio.
• Coordinate with factory, logistics and DI documents required for the ordered goods. (example: NTC permit, DOE, Dangerous goods, etc.)
• Address inquiries on availability, price, lead time, etc.
• Provide regular delivery status update.

Related Logistics

• Review all inbound document, invoice, airwaybill, packing list, duties and taxes.
• Request brochure and product specification from technical support group.
• Provide supporting documents to agent, example PO, order acknowledgement, brochure and technical specifications.
• Assist quarterly and yearly stock take at all warehouses

Reporting

• Order intake (Weekly)
• Goods in transit and long overdue orders (Weekly)

• Reports to Parts and Service Manager
• Reports indirectly to Finance

• Ability to work as a team member of a self-managed group is essential.
• Ability to work and perform unsupervised mandatory.
• High level of initiative, drive, flexibility, and determination to achieve goals and targets set for customer satisfaction.
• Ability to carry out responsibilities in a manner conducive to SMR Occupational Health and Safety policies, procedures, and objectives.
• Have a high standard of interpersonal and communication skills (verbal and written);
• Have highly developed time management and organizational skills.
• Computer literacy (especially MS word/excel essential, and PowerPoint/access may be helpful);
• Familiarity with SMC information systems (Pronto or JBA) and methodologies would be an advantage.
• Understanding of the mining industry.
• Understanding of customer business processes.
• Highly developed customer relations skills.
• Having a positive attitude and being helpful without having to be asked.
• Knowledge of and experience with our product range may be beneficial.
• Exposure to a customer service position with parts interpretation would be a considerable advantage