CSR - Banking/Cards, Taguig

BENEFITS:

• HMO on day 1
• Vacation Leave Credit
• Sick Leave Credits
• 13th month pay
• Government Mandated Benefits

Company Profile: This IT Company has been in the industry for 60 years now and with headquarters in over 50 countries. This company is engage in technology services, AI, cloud and data.

• Position: CSR
• Company Industry: IT Company
• Office Address: Taguig or pAsay
• Work Schedule: Morning shift (with possibility on shifting and weekend schedule)
• Salary: Negotiable depending on years of working experience
• Work Set Up: Work on Site

Job Requirements:

• Bachelor's Degree holder
• Has at least 1 year of working experience in CSR for banking/cards account
• Amenable to work on site
• Amenable to work onsite at either Taguig or Pasay office

Job Description:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Recruitment Process: (ONLINE)

• Initial Interview
• Final Interview
• Job Offer

Look for: Ms. Kendra