Spanish Bilingual (CSR), Taguig
Spanish Bilingual (CSR), Taguig
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Taguig, Philippines -
Posted: less than a month ago
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Description
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions
- At least 6 months of BPO voice experience
- Conversational to fluent in Spanish (language proficiency is a must!)
- Completed at least 2 years in college with no back subjects
Highlights
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Company nameSynlink Recruitment Outsourcing Co. Inc. -
Job positionSpanish Bilingual (CSR)
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