Spanish CSR, Taguig

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Interact with customer service team and perform moderately complex customer support tasks

Manage risk by following all policies and procedures and staying abreast of changes to them

Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed

Receive direction from customer service supervisor and escalate non-routine questions

- At least 2nd year in college or Associate Degree

-Completed at least 2 years in college with no back subjects

- 6 months BPO experience

- 1 year experience as a Spanish CSR

- Willing to work onsite in BGC

-must be able to attend full duration of required training period

-ability to work additional hours as needed

-must work on-site at the location posted

-flexible with work schedule and arrangement